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Private Policy

We take the protection of your personal data very seriously and treat your personal data confidentially and in accordance with the legal provisions. In this privacy policy, we inform you about what data we collect, how we use it, and what rights you have regarding your data.

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1. Data Controller

The data controller responsible for the collection and processing of your personal data is:

soulcrafts, Zoe Fahnenstich ,Am Heidchen 18, 42799 Leichlingen, Email: zoe@soulcrafts.de,:+49 (0)17641353998

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2. Collection and Storage of Personal Data, and the Purpose of Processing

2.1 When Using the Website

When you visit our website, we automatically collect data that your browser transmits to us. This includes:

  • IP address

  • Date and time of the request

  • Time zone difference from Greenwich Mean Time (GMT)

  • Content of the request (specific page)

  • Access status/HTTP status code

  • Amount of data transmitted

  • Website from which the request originates

  • Browser

  • Operating system and its interface

  • Language and version of the browser software

These data are stored in the log files of our system. This processing is carried out based on our legitimate interest in ensuring the functionality of our website and improving our offering in accordance with Art. 6 (1) lit. f GDPR.

 

2.2 When Contacting Us

If you contact us via contact form or email, we collect personal data that you voluntarily provide. The data collected depends on the respective contact form or email, but generally includes:

  • Name

  • Email address

  • Message

We use this data exclusively to process your inquiry and to get in touch with you. The legal basis for this is our legitimate interest in communication with you in accordance with Art. 6 (1) lit. f GDPR, or, if it concerns the conclusion of a contract, Art. 6 (1) lit. b GDPR.

 

2.3 When Creating a Customer Account and for Contract Fulfillment

If you create a customer account or place an order, we collect personal data required to fulfill the contract. These include:

  • Name

  • Address

  • Email address

  • Payment information

We process this data to fulfill the contract with you. After fulfilling the contract or deleting your customer account, we continue to store the data in order to comply with legal retention obligations, and then delete them in accordance with legal requirements.

 

3. Data Processing for Order Fulfillment

3.1 Cooperation with Service Providers

To fulfill your order, we cooperate with various service providers, such as transport and payment service providers. Your personal data that is necessary for the fulfillment of the contract will be forwarded to these service providers. This includes:

  • Shipping information to the transport company

  • Payment information to the payment institution

The transfer of your data takes place only to the necessary extent and based on Art. 6 (1) lit. b GDPR.

3.2 Use of Payment Service Providers

We work with the following payment service providers:

  • PayPal: If you pay with PayPal or a PayPal-provided payment method, your payment data will be forwarded to PayPal. PayPal may perform a credit check if you choose certain payment methods.

  • Wix Payments: If you pay via Wix Payments, your payment data will be forwarded to Wix during the order processing.

This data processing is based on Art. 6 (1) lit. b GDPR to ensure payment processing.

 

4. Online Marketing

4.1 Facebook Pixel

We use Facebook Pixel to display targeted ads on Facebook. With Facebook Pixel, we can measure the effectiveness of advertising measures and serve ads specifically to interested parties. For more information, please refer to Facebook’s privacy policy.

4.2 Google Ads Conversion Tracking

We use Google Ads to display targeted advertisements on external websites and measure the effectiveness of our advertising measures. Google sets cookies for a limited time, which collect information about your interaction with our ads.

For more information, see Google’s privacy policy.

 

5. Rights of Data Subjects

Under the General Data Protection Regulation (GDPR), you have various rights that you can exercise at any time:

  • Right of Access (Art. 15 GDPR): You can request information about the personal data we process.

  • Right to Rectification (Art. 16 GDPR): You can request the correction of inaccurate or incomplete data.

  • Right to Erasure (Art. 17 GDPR): You can request the deletion of your data, provided there are no legal retention obligations.

  • Right to Restriction of Processing (Art. 18 GDPR): You can request the restriction of the processing of your data.

  • Right to Data Portability (Art. 20 GDPR): You can request the transfer of your data in a structured, commonly used, and machine-readable format.

  • Right to Object (Art. 21 GDPR): You can object to the processing of your data if it is based on legitimate interests.

 

6. Duration of Storage

We store your personal data only for as long as necessary to fulfill the respective purpose or as long as required by legal retention obligations. After the retention period expires, we will delete the data.

 

7. Security of Your Data

We take all necessary technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

 

8. Changes to the Privacy Policy

We reserve the right to adjust this privacy policy as needed to comply with legal requirements or implement changes to our services. Please check this policy regularly.

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